프로 버전 워터마크 관련
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SING LOVE
Jan 30, 2025, 1:06:56 AMJan 30
to Honeycam Forum
꿀캠을 삭제 후 재설치했더니
라이센스 등록을 했음에도 계속해서 워터마크가 삽입됩니다
KH Park
Jan 30, 2025, 4:24:37 AMJan 30
to Honeycam Forum
안녕하세요. 반디소프트입니다.
문제 재현을 위해서,
꿀캠 삭제 - 꿀캠 5.0 베타 설치 - 화면 녹화 - 편집하기
를 해 보았지만 알려주신 문제가 재현되지 않았습니다.
혹시, [화면 녹화 - 편집하기] 가 아닌 기존 무료 버전 꿀캠으로 녹화한 gif 파일을 [편집하기] 에서 가져오신것은 아닌지 확인해 보시기 바랍니다.
이미 기존 GIF 나 WEBP 파일에 워터마크가 있을 경우 꿀캠으로 가져와도 워터마크가 사라지지는 않습니다.
감사합니다.
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oss
Feb 3, 2025, 9:15:24 AMFeb 3
to Honeycam Forum
안녕하세요, 반디소프트입니다.
프로페셔널 사용자에게 워터마크가 삽입되는 문제를 확인하기 위해 다양한 환경에서 테스트를 진행하였으나, 말씀해 주신 현상을 재현하지 못하였습니다.
다만, 코드 분석을 통해 관련이 있을 것으로 의심되는 부분을 발견하였으며, 해당 부분을 수정한 후 다시 안내해 드리도록 하겠습니다.
문제 해결 전까지는 정식 버전을 이용해 주시기를 바랍니다.
감사합니다.
2025년 1월 31일 (금) 오전 3:12, SING LOVE <[email protected]>님이 작성:
>
> .
>
> 2025년 1월 30일 목요일 오전 7시 6분 56초 UTC+9에 SING LOVE님이 작성:
프로페셔널 사용자에게 워터마크가 삽입되는 문제를 확인하기 위해 다양한 환경에서 테스트를 진행하였으나, 말씀해 주신 현상을 재현하지 못하였습니다.
다만, 코드 분석을 통해 관련이 있을 것으로 의심되는 부분을 발견하였으며, 해당 부분을 수정한 후 다시 안내해 드리도록 하겠습니다.
문제 해결 전까지는 정식 버전을 이용해 주시기를 바랍니다.
감사합니다.
2025년 1월 31일 (금) 오전 3:12, SING LOVE <[email protected]>님이 작성:
>
> .
>
> 2025년 1월 30일 목요일 오전 7시 6분 56초 UTC+9에 SING LOVE님이 작성:
>>
>>
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>> 꿀캠을 삭제 후 재설치했더니
>>
>> 라이센스 등록을 했음에도 계속해서 워터마크가 삽입됩니다
>
>>
>>
>>
>>
>> 꿀캠을 삭제 후 재설치했더니
>>
>> 라이센스 등록을 했음에도 계속해서 워터마크가 삽입됩니다
>
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Shinji Ikari
Feb 10, 2025, 5:39:16 PMFeb 10
to Honeycam Forum
"
I am also a pro user.
I have the same issue, and reinstalling the software and the system cannot resolve the problem. 
oss
Feb 11, 2025, 9:49:34 AMFeb 11
to Shinji Ikari, SING LOVE, Honeycam Forum
안녕하세요, 반디소프트입니다.
저희가 보유한 있는 다양한 장비와 환경에서 여러 차례 테스트를 진행했으나, 문제를 재현하지 못하였습니다.
이에 코드 분석을 통해 문제가 발생한 것으로 추정되는 부분을 찾아 수정하였습니다.
아래 단계를 따라 테스트 버전을 설치하신 후, 문제가 해결되었는지 확인 부탁드립니다.
1. 꿀캠을 제거합니다
2. 컴퓨터를 재부팅합니다
3. 아래 링크에서 테스트 버전을 다운로드해 설치한 후, 문제가 해결되었는지 확인합니다.
https://test.bandisoft.com/HONEYCAM-SETUP-ALL-BETA.EXE
만약 문제가 여전히 해결되지 않았다면, 추가적인 문제 파악을 위해 아래 단계를 진행해 주시기 바랍니다.
1. 아래 링크에서 디버깅 도구를 다운로드하여 실행합니다.
https://dl.bandisoft.com/tools/XUserDebug.exe
2. 디버깅 도구 실행 중에 꿀캠을 실행합니다.
3. 디버그 도구에 출력된 메시지를 캡처하여 회신 부탁드립니다.
감사합니다.
[English]
Hello, this is Bandisoft.
We have conducted extensive testing across our various devices but were unable to reproduce the reported issue.
Therefore, through code analysis, we have identified and modified potential problem areas.
Please follow these steps to install the test version and verify if the issue has been resolved:
1. Uninstall the Honeycam
2. Restart your computer
3. Download and install the test version from the link below, then verify if the issue has been resolved
https://test.bandisoft.com/HONEYCAM-SETUP-ALL-BETA.EXE
If the issue persists, please help us diagnose the problem by following these additional steps:
1. Download and run the debugging tool from the link below.
2. 디버깅 도구 실행 중에 꿀캠을 실행합니다.
3. 디버그 도구에 출력된 메시지를 캡처하여 회신 부탁드립니다.
감사합니다.
[English]
Hello, this is Bandisoft.
We have conducted extensive testing across our various devices but were unable to reproduce the reported issue.
Therefore, through code analysis, we have identified and modified potential problem areas.
Please follow these steps to install the test version and verify if the issue has been resolved:
1. Uninstall the Honeycam
2. Restart your computer
3. Download and install the test version from the link below, then verify if the issue has been resolved
https://test.bandisoft.com/HONEYCAM-SETUP-ALL-BETA.EXE
If the issue persists, please help us diagnose the problem by following these additional steps:
1. Download and run the debugging tool from the link below.
https://dl.bandisoft.com/tools/XUserDebug.exe
2. Launch Honeycam while the debugging tool is running.
3. Capture the output messages in the debugging tool and send them to us.
2. Launch Honeycam while the debugging tool is running.
3. Capture the output messages in the debugging tool and send them to us.
Best regards,
Bandisoft
Bandisoft
2025년 2월 10일 (월) 오후 11:39, Shinji Ikari <[email protected]>님이 작성:
Shinji Ikari
Feb 11, 2025, 11:03:56 AMFeb 11
to Honeycam Forum
Shinji Ikari
Feb 11, 2025, 11:07:01 AMFeb 11
to Honeycam Forum
Shinji Ikari
Feb 11, 2025, 11:07:56 AMFeb 11
to Honeycam Forum
Shinji Ikari
Feb 11, 2025, 11:12:01 AMFeb 11
to Honeycam Forum
在2025年2月11日星期二 UTC+8 16:07:56<Shinji Ikari> 写道：
oss
Feb 11, 2025, 1:15:04 PMFeb 11
to Shinji Ikari, Honeycam Forum
Hello, this is Bandisoft
Based on the information you've provided, we've pinpointed where the issue is occurring.
However, in order to better understand how we reached that point, we need to perform a few additional checks.
1. Are you using any security software on your system?
2. Could you provide the messages displayed in the debugging tool?
Please install the new test program first, then run the debugging tool and launch Honeycam while the tool is running. You should be able to see the output messages in the debugging tool.
https://test.bandisoft.com/HONEYCAM-SETUP-ALL-BETA.EXE?1
Once we have these details, it will be much easier for us to narrow down the issue and assist you further.
Thank you for your cooperation. We look forward to resolving this as soon as possible.
Best regards,
Bandisoft
Based on the information you've provided, we've pinpointed where the issue is occurring.
However, in order to better understand how we reached that point, we need to perform a few additional checks.
1. Are you using any security software on your system?
2. Could you provide the messages displayed in the debugging tool?
Please install the new test program first, then run the debugging tool and launch Honeycam while the tool is running. You should be able to see the output messages in the debugging tool.
https://test.bandisoft.com/HONEYCAM-SETUP-ALL-BETA.EXE?1
Once we have these details, it will be much easier for us to narrow down the issue and assist you further.
Thank you for your cooperation. We look forward to resolving this as soon as possible.
Best regards,
Bandisoft
2025년 2월 11일 (화) 오후 5:12, Shinji Ikari <[email protected]>님이 작성:
在2025年2月11日星期二 UTC+8 16:07:56<Shinji Ikari> 写道：
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Shinji Ikari
Feb 11, 2025, 2:08:33 PMFeb 11
to Honeycam Forum
1.I have not used or enabled any antivirus software, and Windows Defender is also disabled.
2.
2.
oss
Feb 12, 2025, 9:27:27 AMFeb 12
to Shinji Ikari, Honeycam Forum
Hello, this is Bandisoft.
Thank you for your prompt response and for assisting us in identifying the issue. Your cooperation has been invaluable in narrowing down the problem.
We need to perform one more step to diagnose the issue.
1. Please download and install the program from the link below.
Thank you for your prompt response and for assisting us in identifying the issue. Your cooperation has been invaluable in narrowing down the problem.
We need to perform one more step to diagnose the issue.
1. Please download and install the program from the link below.
2. Start the debugging tool.
3. Run the program while the debugging tool is active. (Do not close the debugging tool during the whole process.)
4. Deactivate the license.
5. Close the program.
6. Start Honeycam again.
7. Register the license once more.
8. Kindly attach the output messages from the debugging tool in your reply.
Important
The debugging tool's output will contain the following information:
- Email address
- Serial number
- Device identifier
Therefore, we kindly ask that you do not send your reply to the Honeycam groups. Instead, please send the information directly to my email ( [email protected] ).
Rest assured, the information you provide will be used solely for resolving this issue and will be deleted immediately after the problem is fixed.
Thank you once again for your cooperation. We look forward to resolving this as soon as possible.
Best regards,
Bandisoft
3. Run the program while the debugging tool is active. (Do not close the debugging tool during the whole process.)
4. Deactivate the license.
5. Close the program.
6. Start Honeycam again.
7. Register the license once more.
8. Kindly attach the output messages from the debugging tool in your reply.
Important
The debugging tool's output will contain the following information:
- Email address
- Serial number
- Device identifier
Therefore, we kindly ask that you do not send your reply to the Honeycam groups. Instead, please send the information directly to my email ( [email protected] ).
Rest assured, the information you provide will be used solely for resolving this issue and will be deleted immediately after the problem is fixed.
Thank you once again for your cooperation. We look forward to resolving this as soon as possible.
Best regards,
Bandisoft
2025년 2월 11일 (화) 오후 8:08, Shinji Ikari <[email protected]>님이 작성:
oss
Feb 12, 2025, 1:51:07 PMFeb 12
to Honeycam Forum
Hello, this is Bandisoft.
We are pleased to inform you that we have finally resolved the issue.
The information you provided was instrumental in identifying and fixing the problem.
We are pleased to inform you that we have finally resolved the issue.
The information you provided was instrumental in identifying and fixing the problem.
We have released an updated beta version that includes the fix.
Please feel free to test it using the link below.
Thank you once again for your active support and cooperation in helping us resolve this issue.
Best regards,
Bandisoft
2025년 2월 12일 수요일 오후 3시 27분 27초 UTC+9에 oss님이 작성:
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